Shipping/ Returns
SHIPPING
Shipping quotes are given after items have been added to your cart, and before you enter payment info at checkout.
Any fees relating to duty’s and taxes charged are the responsibility of the customer.
How soon after I place my order will it ship?
Most orders will ship within 1-3 business days, with the exception of those that are pre-order items, or state longer times. Please take notice on the individual product's page for delivery expectancies.
We are not responsible and will not refund orders held, damaged or lost. If an item was shipped to incorrect address because address was submitted wrong we can not offer a refund and we can not ship a new package. Any issues with shipping must be handled directly with the carrier.
PRODUCTS
Where are your products made?
Our current clothing was hand made in India by three tailors who sew exclusively for Little Cottonwood. All our styles are designed by Tawsha (owner) and made specifically for Little Cottonwood.
How do you recommend washing your clothing?
The first time washing wash separately.
Please wash them on a gentle cycle with cold water. Hang or lay flat to Dry.
RETURNS
Do you offer returns?
Yes. We accept unworn/unwashed clothing for store credit. Original shipping cost will not be refunded. You must process return within 10 days of receiving your order. Clothing needs to be free of scents and folded how it came to you laying flat in the bag.
To start a return visit our return portal here. All domestic returns will have a return label generated for $8.95
Your store credit will be processed once item has been delivered back to us. Please keep in mind refund will not include shipping paid.
Items must be processed for return within 10 calendar days and return label must be used within 4 calendar days after processing for a return.
Items purchased with store credit recieved from previous return are non returnable.
INFO@LITTLECOTTONWOOD.CO with any other questions